Terms of Service

1. About Beauty Meet

Beauty Meet ("we", "us", "our") operates beautymeetapp.com, a technology marketplace connecting independent beauty professionals ("Providers") with clients seeking beauty services ("Customers"). We also operate a referral program whose participants ("Affiliates") refer new Customers and Providers to the platform. We are not the employer of any Provider and do not perform beauty services ourselves. Providers and Customers contract independently with one another through our platform; Beauty Meet serves only as a medium to facilitate those connections. These Terms apply to all account types — Customers, Providers, and Affiliates — and to visitors using the platform without an account.

2. Eligibility

You must be at least 18 years old to create an account of any type — Customer, Provider, or Affiliate — or to book services through Beauty Meet. By using our platform, you represent and warrant that you meet this age requirement. Beauty Meet reserves the right to terminate any account that does not meet this requirement.

3. Bookings and Payments

Payments are processed securely through Stripe. By booking a service, you authorize a charge to your payment method for the stated service price plus any applicable fees. A deposit (a percentage or fixed amount of the service price set by the Provider) may be collected at the time of booking and is credited toward your total service cost; the remainder is charged in connection with the appointment. When you pay a deposit or book with a card on file, you authorize us to store your payment method and to charge it automatically for the remaining balance after your appointment, without further action by you. You can remove a stored card from your account settings once you have no active bookings; while a booking is pending or confirmed, the card securing it stays on file until that booking is completed or cancelled. Removing a card does not cancel amounts already owed for a completed appointment. Where available, buy-now-pay-later options (such as Afterpay, Klarna, or Affirm) may be offered at checkout through Stripe and are subject to the BNPL provider's own terms.

Booking Guarantee fee. Each booking includes a small, flat Booking Guarantee fee (currently $1.25), disclosed at checkout and paid by the Customer. This fee funds the operation of the platform — it is how we keep Provider commission at 0%. This fee is non-refundable when you cancel a booking, at any time — your deposit and any travel fee are refunded per Section 4, but the Booking Guarantee fee is retained. If the Provider cancels your booking, the fee is refunded to you in full together with the rest of your payment. The fee amount may change with notice; the amount shown at checkout controls. The Booking Guarantee fee is a platform service fee that funds operation of the marketplace; despite its name, it is not a guarantee of any particular service, result, outcome, or refund, and it creates no warranty. It is included in the total price shown to you before you confirm and pay for a booking.

Stored value you hold on the platform — gift cards, store credit, loyalty points, prepaid package sessions, and membership benefits — may be applied at checkout as described in Section 8.

4. Cancellations, Refunds & No-Shows

Cancellation policies are set by individual Providers and are displayed before you confirm a booking. Each Provider sets a cancellation window (for example, 24 hours before the appointment) and may set a late-cancellation fee (a percentage of the service price) and a no-show fee. By booking, you agree to the Provider's stated policy.

Cancelling in time: If you cancel before the Provider's cancellation window closes, your deposit and any travel fee are refunded in full; the $1.25 Booking Guarantee fee is non-refundable (Section 3). Late cancellation: If you cancel inside the window, the Provider's stated late-cancellation fee may be retained from your deposit. No-show: If you fail to attend a confirmed appointment, the Provider's stated no-show fee may be charged. Provider cancellation: If a Provider cancels your booking, everything you paid — your deposit, any travel fee, and the Booking Guarantee fee — is refunded in full; depending on timing and payment state, refunds may be issued to your original payment method or as store credit (credit issued because a Provider cancelled is eligible for cash-out as described in Section 8).

Other refunds. Where a refund is issued outside the cases above — for example a refund approved at your request or the Provider's, or a goodwill adjustment — we refund the amount you paid less the $1.25 Booking Guarantee fee. The exact amount will be confirmed to you when the refund is issued. Refunds arising because a Provider cancelled remain full refunds, as described above.

Refunds of amounts paid by gift card, credit, loyalty points, or package sessions are restored to the same stored-value balance rather than paid out in cash. Beauty Meet may facilitate refunds but is not liable for disputes between Customers and Providers regarding cancellations; Section 5b applies to any such dispute.

4a. Assumption of Risk, Service Safety, Minors & In-Home Services

Beauty services carry inherent risks. Beauty, grooming, and wellness services — including hair, color and chemical treatments, braiding, waxing, lashes and brows, nails, makeup, and skincare — involve inherent risks such as allergic or adverse reactions, skin or eye irritation, chemical or heat burns, cuts, and infection. Providers, not Beauty Meet, perform these services and control their tools, products, technique, and sanitation. To the fullest extent permitted by law, you knowingly assume these inherent risks when you book and receive a service through the platform.

Disclose allergies and conditions. You are responsible for disclosing any allergies, sensitivities, medical conditions, medications, or prior reactions relevant to a service — through a Provider's intake form where offered, and directly to your Provider — and for following any patch-test or aftercare instructions. Beauty Meet does not provide medical advice and is not responsible for a Provider's services or for any injury, reaction, or harm arising from them; claims relating to a service are between you and the Provider (Sections 5b, 14, and 15).

In-home and mobile services. Mobile services involve a Provider and a Customer meeting in a private location. Both agree to act lawfully, safely, and respectfully. Either party may decline, stop, or leave an appointment they reasonably believe to be unsafe; where an appointment ends for a genuine safety reason, Section 4 governs any fees. You are responsible for your own safety and for securing valuables, other people, and pets at the service location. Beauty Meet does not supervise, is not present at, and is not responsible for conduct during in-person appointments, and does not screen users except as described in Section 5a.

Services for minors. Accounts are limited to adults 18 or older (Section 2). An adult may book a service to be performed on a minor only as the minor's parent or legal guardian; by doing so you represent that you are that parent or guardian, you consent to the service on the minor's behalf, you will be present for it, and you accept these Terms on the minor's behalf. Do not create an account for, or let the platform collect information directly from, anyone under 18.

5. Provider Responsibilities and Licensing

By registering as a Provider, you represent and warrant that you are a licensed professional in full compliance with all laws and regulations in your particular state and local jurisdiction for each service category you list on the platform. You further represent and warrant that you hold all professional licenses, permits, certifications, and insurance required to lawfully perform those services.

Providers are independent contractors solely responsible for the services they perform, their professional licensing, liability insurance, tax obligations, and compliance with all applicable federal, state, and local laws. You agree to maintain valid licensing throughout your use of the platform and to immediately remove or suspend any service you are no longer licensed or insured to perform.

If you import client contact information into your Beauty Meet client book, you represent that you lawfully obtained those contacts and have the right to use them, and you agree that any marketing outreach you send to them complies with applicable law (including the TCPA and CAN-SPAM Act).

Beauty Meet does not guarantee the quality, safety, or legality of any Provider's services and does not have control over the quality, suitability, reliability, timing, durability, legality, or failure to provide, or any other aspect whatsoever of any services provided by Providers.

5a. No Credential Verification

Beauty Meet is a technology marketplace, not a licensing authority or regulatory body. Beauty Meet does not employ, supervise, direct, control, license, or guarantee the quality, safety, performance, legality, or outcome of any service provided by any Provider.

Beauty Meet does not routinely screen its users, inquire into the background of its users, or attempt to verify information provided by any user — including professional credentials, licenses, certifications, permits, insurance, or any other qualifications. Beauty Meet does not itself verify the identity of any user and does not display identity-verification badges. Providers who accept payments through the platform complete onboarding with our payment processor, which performs its own identity and account checks as a payment-processing requirement; this is not a Beauty Meet endorsement, screening, or guarantee of any Provider. If a Provider chooses to order an optional third-party background check, any resulting status shown reflects only that the screening vendor reported a clear result as of the date of the check — it is not a guarantee of the Provider's conduct, qualifications, or licensing, and Beauty Meet does not independently verify the vendor's results.

Beauty Meet makes no representations or warranties whatsoever with respect to services offered or provided by Providers, whether in public, private, or offline interactions, or about the accreditation, registration, or licensing of any Provider. Customers are solely responsible for independently verifying a Provider's credentials before booking. Beauty Meet expressly disclaims any and all liability arising from a Provider's lack of required licensing, credentials, or insurance.

5b. Independent Contractor Status; Third-Party Transactions

Providers are independent service providers and are not employees, agents, joint venturers, or contractors of Beauty Meet. Affiliates are likewise independent participants in a referral program and are not employees, agents, or representatives of Beauty Meet, and have no authority to bind Beauty Meet or make commitments on its behalf. Your interaction with any Provider and your purchase and use of any services are solely between you and the applicable Provider — not Beauty Meet. Beauty Meet does not provide or contract for beauty services.

Because Beauty Meet is not involved in the actual transactions or service relationships between Providers and Customers, if a dispute arises between a Customer and a Provider, you agree to release Beauty Meet and its officers, directors, employees, agents, and successors from any and all claims, demands, and damages of every kind arising out of or in any way connected with such dispute.

5c. Provider Indemnification

Providers agree to defend, indemnify, and hold harmless Beauty Meet, its officers, directors, employees, agents, affiliates, and successors from and against any and all claims, liabilities, damages, losses, obligations, costs, debts, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) the Provider's services or any harm caused to a Customer or third party by those services; (ii) the Provider's violation of any applicable law or regulation; (iii) the Provider's failure to hold required professional licenses, certifications, permits, or insurance; (iv) any breach of the Provider's representations or warranties herein; or (v) the Provider's violation of these Terms.

6. Provider Payments, Payouts & Fees

Stripe Connect required. To receive payouts, Providers must create and maintain a Stripe Connect account and complete Stripe's onboarding and identity verification. Payouts cannot be made until Stripe has enabled payouts on your account. Your use of Stripe Connect is subject to the Stripe Connected Account Agreement and Stripe's terms.

Fee model. Beauty Meet charges Providers 0% commission on services. The platform is funded by (a) the per-booking Booking Guarantee fee paid by Customers (Section 3) and (b) the Provider subscription fee (Section 7). Standard payment-processing fees (Stripe's card-processing costs) are deducted from amounts paid, as disclosed in your dashboard. When a new Customer referred through the Affiliate Program (Section 9) completes their first booking with you, that booking bears a one-time, Provider-funded new-client cost: the Customer's welcome discount (currently $5) and the referring Affiliate's referral fee (currently $5), each shown as line items in your dashboard. This applies once per referred Customer, on their first completed booking only. Fees are subject to change with reasonable advance notice; continued use of the platform after a fee change constitutes acceptance. In addition, a small loyalty contribution (currently 1.2% of the service price) is deducted from completed bookings that collect a deposit to fund the platform's loyalty-rewards pool, as described in Section 8 and disclosed in your dashboard.

Payout timing. Booking funds are released to your Stripe Connect account after the appointment is marked completed and a review window (currently approximately 72 hours / 3 days) has passed. This window allows for dispute review. Payouts may be delayed or held where a booking is disputed, where we reasonably suspect fraud or a Terms violation, or where required by law or by Stripe.

Chargebacks, refunds & recovery of amounts owed. As between the Provider and Beauty Meet, the Provider is responsible for refunds and chargebacks attributable to their services. If a Customer payment is refunded, reversed, or lost to a chargeback after funds have been paid out to you — or if you otherwise owe amounts to Beauty Meet (for example, a cancelled booking's deposit already transferred) — you authorize us to recover those amounts by reversing the related transfer, debiting your Stripe Connect account, and/or offsetting the amount against your future payouts until the balance is recovered. Please note: when a payment is refunded at your instruction or with your approval, the card-processing fee from the original charge is not returned by the payment processor and is not credited back to you — whether the refund occurs before or after funds have been paid out to you, so you bear that unreturned processing fee. If the refund occurs after payout, the full amount refunded to the Customer is recovered from you; if before payout, the unreturned processing fee is deducted from your next payout as a labeled line item shown in your dashboard. Refunds arising from a Customer's on-time cancellation do not carry this deduction. If you cancel a Customer's booking, the Customer is refunded in full — including their Booking Guarantee fee — and that fee (currently $1.25) is deducted from your next payout as a labeled line item.

Taxes. Providers are independent contractors and are solely responsible for their own taxes. Tax reporting for payouts (including any required Form 1099 series filings) is handled through Stripe based on the information in your Stripe Connect account; keep that information accurate and current. Beauty Meet does not withhold taxes on your behalf.

Sales and other transaction taxes. Depending on jurisdiction, beauty or personal-care services and certain platform fees may be subject to sales, use, or similar taxes. Where Beauty Meet is required to collect and remit such tax (for example, as a marketplace facilitator), it will be calculated and shown at checkout. Where it is not, the applicable Provider is responsible for determining, collecting, and remitting any tax due on their services. Prices set by Providers are exclusive of tax unless stated otherwise.

Payments facilitation; not a bank. Beauty Meet is a technology platform, not a bank, money transmitter, escrow agent, fiduciary, or payment processor. Card processing, payouts, and the holding of funds are performed by Stripe under Stripe's own licenses and agreements; Beauty Meet does not take custody of Customer funds in its own right. The payout timing and holds described in this Section reflect platform and Stripe controls and do not make Beauty Meet a custodian, guarantor, or insurer of any amount.

7. Subscriptions & Auto-Renewal

This section contains automatic-renewal terms. Please read it carefully. It covers both (a) the Provider platform subscription and (b) Customer memberships purchased from individual Providers.

(a) Provider subscription. Access to the Provider platform requires a subscription of $20 per month, billed through Stripe. Any free-trial or promotional period (for example, months free at signup or via an affiliate referral) is disclosed at signup; where you sign up with an affiliate referral, a one-time referral fee (currently $5) may be charged on your first invoice and is paid to your referrer. When the trial ends, your subscription automatically converts to paid and renews monthly at the then-current price until you cancel. You can cancel at any time, self-serve, from your dashboard settings; cancellation stops future renewals and your access continues through the end of the period already paid. We do not refund partial billing periods except where required by law.

(b) Customer memberships. Providers may offer monthly memberships (for example, included sessions or a discount with that Provider). Memberships are automatically renewing monthly subscriptions billed through Stripe at the price disclosed when you subscribe, and they continue until cancelled. You can cancel (or pause, where offered) at any time, self-serve, from your account's memberships page; cancellation stops future renewals, and your benefits remain available through the end of the current paid period. Included sessions and discounts reset each billing month and unused benefits do not carry over or convert to cash. We do not refund partial billing periods except where required by law.

For either subscription type, we will provide notice of any price change before it takes effect, and the change applies from your next renewal.

Your renewal consent and how to cancel. Before any recurring subscription or membership begins, its price, billing interval, and automatically-renewing nature are disclosed and you affirmatively agree to them; the charge then recurs automatically until you cancel. Where required by applicable law (including California's Automatic Renewal Law), we will provide an acknowledgement of the renewal terms and a reminder before a free trial converts to paid or before certain renewals. You can cancel at any time, online and self-serve, from your dashboard or account settings — in as few steps as it took to sign up — and cancellation takes effect at the end of the current paid period. We do not refund partial periods except where required by law.

8. Stored Value: Loyalty Points, Credit, Gift Cards, Packages & Memberships

The platform offers several forms of stored value. Except where expressly stated below or required by applicable law, stored value has no cash value, is not redeemable or exchangeable for cash, is non-transferable, and may only be applied to purchases on the platform.

Loyalty points. Customers earn points on eligible completed bookings and may redeem them at checkout in 100-point increments (100 points = $1). Points are promotional; they are not money, property, or a deposit, have no cash value, and may not be earned on bookings with no out-of-pocket charge (for example, bookings fully covered by membership benefits). Points may be reversed if the underlying booking is refunded, cancelled, or charged back.

Loyalty rewards pool. To fund the loyalty program marketplace-wide, Beauty Meet applies a small per-transaction loyalty contribution (currently 1.2% of the service price) from completed bookings that collect a deposit, as disclosed to Providers in their dashboard. These pooled contributions may be used to fund customer loyalty rewards and related programs — including loyalty points earned and redeemed on bookings, promotional and marketing rewards, and refunds or goodwill credits issued to customers — so that reward and promotional value is covered by the pool rather than deducted from a Provider's individual earnings. The contribution rate may change with reasonable advance notice; the rate shown in your dashboard controls. The pool is not a Customer deposit, is not Customer or Provider money, and confers no ownership interest or right to a refund of any contribution.

Store credit. We may issue credit to your account balance (for example, from refunds, adjustments, or goodwill). Credit is applied at checkout and is not redeemable for cash, except that credit issued because a Provider cancelled your booking may be cashed out to your payment method through your account (less the payment-processing cost of the cash-out), and except where the law requires otherwise.

Gift cards. Beauty Meet gift cards do not expire and carry no dormancy, inactivity, or service fees. Gift-card balances are redeemable for services on the platform and are not redeemable for cash, except where required by applicable state law (for example, some states require cash redemption of small remaining balances — we honor those requirements for residents of those states). Gift cards obtained fraudulently, or purchased with payments that are later reversed, may be voided.

Prepaid packages. Packages are bundles of prepaid sessions with a specific Provider. Package sessions expire approximately one year after purchase (the exact expiration is shown at purchase and in your account). If a booking that used a package session is cancelled in accordance with the cancellation policy, the session is restored to your package. Packages are not redeemable for cash except where required by law.

Memberships are governed by Section 7(b).

Unclaimed property. Certain stored-value balances may be subject to state unclaimed-property (escheat) laws. Where required by law, an unredeemed balance may be reported and remitted to the applicable state rather than retained, and we will handle such balances as those laws require. Purchased value (such as gift-card balances) is not forfeited except as permitted by applicable law.

Adjustments and forfeiture. We may adjust any stored-value balance to correct errors or reverse amounts attributable to fraud, abuse, or reversed payments. If your account is terminated for violating these Terms, or if you close your account, unredeemed promotional value (loyalty points and promotional credit) is forfeited. Purchased value (gift-card balances and unexpired prepaid sessions) is treated in accordance with applicable law.

9. Affiliate Program

Beauty Meet operates a referral program for approved Affiliates. Affiliates receive a unique referral link/code and earn commissions as follows: a flat commission (currently $5) when a new Customer they referred completes their first booking (paid once per referred Customer) (this commission, and the referred Customer's welcome discount, are funded by the booked Provider as described in Section 6), and a flat commission (currently $5) when a referred Provider signs up. Referred users may also receive disclosed signup benefits (for example, a welcome discount for Customers or free subscription months for Providers). Commission amounts, benefits, and program mechanics may change prospectively with notice; the program terms shown in your affiliate dashboard control.

Attribution. Referrals are attributed via referral cookies set when a user follows your link (see our Cookie Policy). Beauty Meet's attribution records are final. Commissions accrue when the qualifying event completes and are subject to a hold period (currently 30 days) before they are withdrawable, to cover refunds and disputes.

Clawback. Commissions are reversed (and may be offset against your balance or future payouts) if the underlying booking or signup is refunded, cancelled, charged back, or determined to be fraudulent — including self-referrals, referrals of existing users through new accounts, incentivized fake signups, or any manipulation of attribution.

Payouts. Affiliate payouts are made via Stripe Connect; you must complete Stripe onboarding to be paid. Affiliates are independent contractors solely responsible for their own taxes; tax reporting for payouts is handled through Stripe based on your account information.

Marketing conduct. When promoting Beauty Meet you must comply with all applicable laws, including the TCPA, the CAN-SPAM Act, and FTC endorsement guidelines. You may not: send bulk unsolicited SMS, calls, or email; use automated dialing or texting to promote your link; make false or misleading claims about Beauty Meet, Providers, or earnings; represent yourself as Beauty Meet or an employee or agent of Beauty Meet; purchase ads that impersonate Beauty Meet, bid on our trademarks in a misleading way, or run ads that could confuse users into believing they are official Beauty Meet ads; use cookie-stuffing, forced clicks, or other deceptive attribution techniques; or promote your link in connection with unlawful, deceptive, or adult content. You must clearly disclose your material connection to Beauty Meet where required (e.g., #ad).

Termination. We may suspend or terminate your affiliate account, withhold or reverse commissions obtained in violation of this section, and remove your referral links at any time for abuse, fraud, or violation of these Terms. Lawfully earned, undisputed commissions accrued before termination (other than termination for fraud or abuse) will be paid out after the hold period.

10. Reviews & User Content

Customers may post reviews, ratings, and photos of services they received, and users may upload other content such as portfolio images, profile photos, and messages ("User Content"). You retain ownership of your User Content. By posting it, you grant Beauty Meet a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content on and in connection with the platform (for example, showing your review on a Provider's profile or a portfolio photo on the Explore page).

Your content rights and warranties. You represent and warrant that you own or have all rights, licenses, consents, and releases necessary to post, upload, or import any User Content — including portfolio and profile images and any images imported from Instagram or other social or third-party sources — and that your content does not infringe any copyright, trademark, right of privacy or publicity, or other right of any person. You are responsible for obtaining any consent required from individuals appearing in your content. You agree to indemnify Beauty Meet for claims arising from your User Content as described in Section 16.

Reviews must reflect your genuine experience with a booking. You may not post fake, paid-for, or plagiarized reviews; review your own business or a competitor's; or offer or accept anything of value in exchange for a positive review or for removing a negative one. Providers may not require, pressure, or incentivize Customers to leave positive reviews, and may not retaliate against a Customer for an honest review.

We do not routinely pre-screen User Content, but we may (and reserve the right to) moderate, reformat or crop for display, refuse, or remove any User Content at our discretion — including content that violates these Terms, is unlawful, deceptive, defamatory, harassing, obscene, or infringes the rights of others — and to suspend accounts that repeatedly violate this section.

11. Prohibited Conduct

You agree not to: circumvent the platform to conduct payments outside of Beauty Meet; submit false or misleading information, profiles, or reviews; impersonate another person or entity; falsely represent that you hold any professional license, certification, or credential; manipulate referral attribution or otherwise abuse the affiliate program (see Section 9); exploit, manipulate, or abuse stored-value balances, promotions, or discounts; use the platform if you are under 18 years of age; harvest or misuse other users' personal information; interfere with the security or operation of the platform; or use the platform for any unlawful purpose.

12. Intellectual Property

All content on Beauty Meet, including the name, logo, and platform design, is owned by or licensed to us. Providers retain ownership of their portfolio images and content uploaded to their profiles, and all users retain ownership of their User Content as described in Section 10.

13. DMCA / Copyright Policy

Beauty Meet respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe that content on the platform infringes your copyright, please send a written notice to our designated DMCA agent at hello@beautymeetapp.com with the following information: (i) a description of the copyrighted work you claim has been infringed; (ii) a description of where the allegedly infringing material is located on the platform; (iii) your contact information; (iv) a statement that you have a good-faith belief the use is not authorized; and (v) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Upon receiving a valid DMCA notice, we will remove or disable access to the allegedly infringing content and notify the affected user. That user may submit a counter-notice if they believe the content was removed in error. Repeat infringers may have their accounts terminated.

14. Disclaimer of Warranties

The Beauty Meet platform and all content and services made available through it are provided "as is" and "as available," without warranties of any kind, either express or implied. To the fullest extent permitted by law, Beauty Meet disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Beauty Meet does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components, or that any content or information obtained through the platform will be accurate or reliable. Neither Beauty Meet nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any user of the platform.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Beauty Meet and its affiliates, officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of or inability to use the platform or any services facilitated through it — including damages relating to services performed by or disputes with Providers, and including any claims relating to the affiliate program or commissions.

To the extent that Beauty Meet's liability cannot be fully excluded, our total aggregate liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the greater of (a) $100 USD or (b) the total amount you paid to Beauty Meet in the three months preceding the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by a party's own gross negligence or willful misconduct, or for fraud. The limitations in this Section do not apply to your indemnification obligations or to amounts you owe for services or fees. Except as so limited, the exclusions and caps above apply to the fullest extent permitted by law.

16. User Indemnification

You — whether a Customer, Provider, or Affiliate — agree to defend, indemnify, and hold harmless Beauty Meet and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, debts, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the platform; (b) your content or submissions; (c) your violation of these Terms; (d) your violation of any applicable law or the rights of any third party — including, for Affiliates, any violation of telemarketing, anti-spam, or advertising laws (such as the TCPA or CAN-SPAM Act) in your promotion of the platform; or (e) any service you provide or receive through the platform.

16a. SMS & Text Messaging

Beauty Meet uses SMS text messages for two distinct purposes, and consent to each is handled separately. Transactional messages — booking confirmations, appointment reminders, changes, and account or payout notices — are sent to the mobile number you provide as part of delivering the service you requested. Marketing messages — promotional offers from Providers you have booked with, and platform promotions — are sent only where you have separately opted in, and consent to marketing messages is not a condition of creating an account or booking a service.

Messages may be sent using automated technology. Message frequency varies; message and data rates may apply. You can opt out of all Beauty Meet text messages at any time by replying STOP to any message; reply HELP for help. We honor STOP globally for your number across both transactional and marketing messages and keep it on a suppression list. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text-messaging originator opt-in data and consent are not shared with any third party. For help, reply HELP or contact hello@beautymeetapp.com. We do not send marketing messages outside the hours permitted by applicable law. This Section supplements the SMS/TCPA disclosures in our Privacy Policy.

17. Dispute Resolution; Binding Arbitration

Please read this section carefully. It affects your legal rights. This section applies to all users — Customers, Providers, and Affiliates.

You and Beauty Meet agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the platform — including the affiliate program, commissions, payouts, and stored value (each, a "Dispute") — through binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. You and Beauty Meet waive any right to a jury trial and waive any right to participate in a class action lawsuit or class-wide arbitration.

Before initiating arbitration, the party raising the Dispute must first send a written notice to the other party describing the Dispute and the relief sought. The parties will attempt to resolve the Dispute informally for 30 days. If the Dispute is not resolved within that period, either party may commence arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will be conducted in English, and the arbitrator's decision will be final and binding.

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

30-day right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@beautymeetapp.com with your name, account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms, and you may still use the platform.

Delegation. The arbitrator, not a court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court — not the arbitrator — decides the enforceability of the class-action waiver below.

Class-action waiver; non-severability. Disputes must be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding; the arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, then that claim, and only that claim, is severed from arbitration and brought in a court of competent jurisdiction, while the remainder of this arbitration agreement continues to apply. This provision controls over the general severability clause in Section 19.

Coordinated or mass filings. If 25 or more similar arbitration demands are filed by or with the coordination of the same or coordinated counsel, the parties agree the demands will be administered in staged batches — with a limited number of bellwether cases resolved first — to promote efficiency and manage arbitration fees, consistent with the AAA's procedures for multiple case filings, and filing and administrative fees will be allocated accordingly.

Regulators; notice address. This Section binds the parties as private litigants and does not limit any government agency's authority to bring an enforcement action. Notices under this Section must be sent to Beauty Meet at hello@beautymeetapp.com (and to any mailing address later designated in these Terms), and to you at the email or phone number associated with your account.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. To the extent any Dispute is not subject to arbitration under Section 17, you agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware. Nothing in this Section requires a Customer who is a consumer to litigate outside their home state where applicable law gives them the right to sue or be sued locally; for such Customers, venue for any non-arbitrable Dispute lies, at the Customer's election, in the courts of their state of residence or of Delaware.

18a. Term, Termination & Suspension

These Terms apply while you use the platform or maintain an account. You may stop using the platform and close your account at any time from your settings, subject to completing or cancelling upcoming bookings and to Section 8 (stored value) and our Privacy Policy (data retention).

Suspension and termination by Beauty Meet. We may suspend, limit, or terminate your access or account, with or without notice, if we reasonably believe you have violated these Terms or applicable law, created risk or legal exposure for Beauty Meet or others, engaged in fraud or abuse, or where required by law, by Stripe, or to protect the platform or its users. Where practicable and lawful, we will give notice and, for terminations not based on fraud, abuse, safety, or legal requirement, a reasonable opportunity to respond.

Effect of termination. On termination your right to use the platform ends. Confirmed bookings may be cancelled and refunded or completed under Section 4; funds within a payout hold are handled under Section 6; subscriptions and memberships stop renewing and are not refunded for the current period except as required by law or Section 7; and amounts you owe remain due and may be recovered as described in Section 6. Provisions that by their nature should survive continue to apply, as described in Section 19.

19. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Beauty Meet regarding the platform and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No Waiver. Beauty Meet's failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Beauty Meet may assign these Terms without restriction.

Survival. Provisions that by their nature should survive termination or expiration will survive, including Sections 4a, 5b, 5c, 6, 8, 10, 12, 14, 15, 16, 16a, 17, and 18.

Third-party beneficiaries. Beauty Meet's affiliates, officers, directors, employees, and agents are intended third-party beneficiaries of the disclaimers, limitations of liability, releases, and indemnities in these Terms and may enforce them. Providers are intended beneficiaries of the arbitration agreement and class-action waiver in Section 17 for any Dispute a Customer brings against a Provider arising out of or relating to the platform, and may invoke Section 17. Except as stated, there are no third-party beneficiaries to these Terms.

Force majeure. Beauty Meet is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, labor disputes, utility or internet failures, or the acts of third-party services such as Stripe, Twilio, or Google.

Electronic communications; E-SIGN consent. You consent to receive communications, agreements, notices, disclosures, and records from Beauty Meet electronically — by email, SMS, or through the platform — and you agree that your electronic acceptance (for example, clicking "I agree," creating an account, or booking) has the same legal effect as a handwritten signature under the U.S. E-SIGN Act and applicable state law (UETA). You may withdraw this consent by closing your account, which ends your ability to use the platform.

Notices. We may give you notice by email to the address on your account, by SMS, or by posting within the platform. You may give us notice at hello@beautymeetapp.com.

Jurisdictional limits. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain damages. To the extent any such law applies to you, some or all of the disclaimers in Section 14 and the limitations in Section 15 may not apply to you, and you may have additional rights; in that case those Sections apply to the fullest extent permitted by law.

19a. Accessibility

Beauty Meet is committed to making the platform accessible to people with disabilities and works toward conformance with recognized standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is ongoing work, and some parts of the platform may not yet fully conform. If you have difficulty using any part of the platform, or need a booking or account task completed another way, contact us at hello@beautymeetapp.com and we will work with you to provide the information, service, or transaction you need through an accessible alternative.

20. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice — by email, SMS, or an in-app notice — and state the effective date; where we require it, continued use after the effective date, or re-acceptance when prompted, constitutes acceptance. Non-material changes take effect when posted. Changes to the arbitration agreement in Section 17 will not apply to a Dispute of which we have actual notice before the change's effective date, and we will not apply material changes to Section 17 to you without your affirmative agreement. The "Last updated" date reflects the current version.

21. Contact

For questions about these Terms, contact us at hello@beautymeetapp.com.